Administrative pratices of firts line leaders based on instrumental and substantive rationality, in company service provider of sall action

Abstract

The substantive and instrumental rationalities present in organizations have been widely researched. Substantive rationality seeks the efficiency by the autonomy, participation, satisfaction and interaction of the collaborators. The instrumental rationality is based on the organizational structure, seeks the efficiency by the rationalization of the work, emphasizing the task and the technology. Studies reveal that the leader's performance has supported practices of substantive rationality. Supported by these data, this article, based on theoretical and field research, conducted through structured interviews, aims to identify and analyze the administrative actions of the leaders of the first line, that can be classified as belonging to substantive and / or instrumental rationality, in an organization of the metropolitan region of São Paulo, such classification can be identified by noting mainly the autonomy present or not at the tactical level, impacting on organizational activities. The results confirm previous research, evidencing the predominance of instrumental rationality in administrative practices, proving the lack of autonomy at the tactical level.