Development of the social technology for constructing service workers’ ethics of behavior

Anastasia Vilyamovich; Mariia Rubtcova; Vladimir Pavenkov

doi:10.21710/rch.v30i0.616

Autores

Anastasia Vilyamovich St. Petersburg State University
Mariia Rubtcova Department of Social Management and Planning. Saint Petersburg State University http://orcid.org/0000-0003-4003-4988
Vladimir Pavenkov Admiral Makarov State University of Maritime and Inland Shipping.

DOI:

https://doi.org/10.21710/rch.v30i0.616

Palavras-chave:

organização, ética, ética de negócios, ética de conduta, Rússia, tecnologia social, ética dos funcionários, ética dos líderes.

Resumo

Os resultados de nossa pesquisa anterior sobre a construção social da ética dos funcionários da indústria de serviços em São Petersburgo em 2014 (N135) e em 2016 (N483) foram adicionados à análise de pesquisa moderna dos processos de construção da ética em uma organização. O artigo apresenta um aspecto gerencial do problema, especificamente o desenvolvimento de uma tecnologia social para construir a ética de comportamento dos prestadores de serviço. Os resultados da introdução de tecnologia nas atividades de uma organização na Rússia também são submetidos à consideração.

Biografia do Autor

Anastasia Vilyamovich, St. Petersburg State University

Maria Pavenkova Rubtcova

Doctor of Sociological Sciences

Faculty of Sociology, St Petersburg State University

Associate Professor in the Department of Social Management and Planning,

Mariia Rubtcova, Department of Social Management and Planning. Saint Petersburg State University

Doctor of Sociology – Department of Social Management and Planning. Saint Petersburg State University

Vladimir Pavenkov, Admiral Makarov State University of Maritime and Inland Shipping.

Doctor of History – Department of Russian History, Political Science and Sociology. Admiral Makarov State University of Maritime and Inland Shipping.

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